Given the disposition over digital products such as downloadable files, we placed refund requests from our customers on high priority as our team of support is available 24 hours to offer assistance. We will accept a refund of payment for the following reasons:
A refund request after completing payment but the customer is unable to download the purchased file
Our system automatically allows customers to download a file after completing the payment. A refund request may be considered if you are not giving access to download the file immediately after completing your payment.
If our team fails to rectify issues relating to downloadable files within 24 hours of purchase.
How To Request A Refund
To submit your refund request, simply send a request from your customer area with the order details within 24 hours of your purchase. It is important to note that we will duly inspect refund requests and may only accept refunds of payments on their merits. Please feel free to contact our customer support service for any issues relating to our services.